Front Office Administration: Become the Face of the Company

Thursday, April 8, 2021

There are many in-person and online programmes related to the business world, and front office administration ones are part of them.

When you think about in-person and online programmes (such as in-person and online certificates) related to the business world, the ones related to front office administration might not be at the top of your head. However, they are a crucial part of every company’s daily functioning.

The people who graduated from these in-person and online certificates are the ones in charge of working in the reception area (also known as the front office). Therefore, they are the first interaction customers have with the company, which is represented by that person standing at that desk. So, you can imagine that hiring people who have enrolled in in-person and online programmes in this area is a must if a company wants to create a good impression on the customers.

People who decide to enroll in these in-person and online programmes acquire all the knowledge and skills required to engage in good interpersonal relationships, be efficient in data entry, customer service, office supply maintenance, staff support, schedule management, and many other tasks that come with working in the front office. So, they are polyvalent professionals who make a huge difference for the company in terms of customer satisfaction.

But their importance relies on the most symbolic aspect of their profession: graduates from these in-person and online programmes will be determining in the customer’s experience with the company. First impressions are the most important ones, and by hiring professionals, companies guarantee that the first connection between them and their customers will be excellent.

Which institutions offer in-person and online certificates related to front desk administration?

In South Africa, the number of in-person and online programmes available is varied, high and ever-growing. However, when it comes to this particular field of study the best option might be the Higher Certificate in Front Office Administration offered by the Isa Carstens Academy. It is just one of the in-person programmes available in this institution, and it has a length of one year.

If you want to get more information about this programme, or any of the other in-person and online programmes available in different South African institutions, you can begin your search by visiting our website:

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